Terms & Conditions

Please read these terms and conditions carefully. When you make a booking with Sun City Motel, you are accepting on behalf of your party the terms of these booking conditions. It is your responsibility to ensure that all of the details on your confirmation documents are correct and to bring to our attention any errors or discrepancies within 24 hours of your booking. 

CHECK IN & CHECK OUT 

Standard check in time is 2pm on the day of arrival and the room is to be vacated by 10am on the day of departure. Early arrivals and late check-outs are at the discretion of Management and must be requested at the time of booking. 

To guarantee your reservation you will be asked for your credit card number. All payment for accommodation must be made in full upon arrival. Incidental charges must be paid for at time they are incurred.  

After check in should you shorten your stay, you will be charged a minimum of one nights accommodation unless you are able to give us 24 hrs notice.

CANCELLATION POLICY 

To cancel your booking you must notify us at least 24 hrs prior to our check-in time of 2pm. Cancellations within this period will incur a cancellation fee equal to that of your first nights accommodation which will be charged to your credit card. At the time of booking you will be notified if a different cancellation period applies eg: group bookings and special event periods. 

PAYMENT POLICY 

For exclusive hire and multiple rooms bookings (5 bedrooms or more), a 25% non-refundable deposit is required at the time of booking with the final payment due 14 days prior to arrival. 

BREAKAGES & DAMAGES 

A valid credit card will be required upon check-in. Not adhering to the terms and conditions, damage to the property, equipment, breakages or if extra cleaning is required will lead to your credit card being debited. Provision of credit card details is the authority to debit any payment owing.  

Damages or breakages of furniture or furnishings must be reported to Management immediately. Breakages or damages to the property and all communal or external areas that are caused by any guest and/or a guest’s visitor will be charged and recouped in full from the guest’s credit card or deducted from the guest’s refundable deposit. Excess cleaning required on departure or replacement of items removed from the accommodation will be charged to the guest’s credit card. Furniture, fixtures and fittings are not to be altered or moved between rooms or properties. There will be a charge incurred if the furniture is not returned to its original location. 

SMOKING

We do not permit smoking in our guest rooms. There are plenty of areas around the grounds where smoking is permitted and we ask that you dispose of your butts appropriately. A sanitation fee of nights accommodation will be charged if smoking has occurred in the room. The fee will be charged to your credit card. 

PETS 

Pets are not permitted with the exception of registered guide dogs for the sight or hearing impaired. 

PRIVACY

Your personal information will be recorded and used by only authorised persons who are required to keep your information private. We will never use retained information for any other purpose nor provide nor provide it to any other party without your prior permission, except where legally obliged to. 

PERSONAL BELONGINGS 

You acknowledge that we do not cover your personal belongings under our insurance policy and therefore take no responsibility for any loss or damage of the occupants personal property left on the premises and agree that you will not make any claim against us for any damages or loss to your personal belongings regardless of how or where the loss or damage occurred. 

NUMBER OF GUESTS 

At no time during your occupancy is the number of guests staying to exceed the number booked, unless prior approval is sought and given by management. The use of extra beds other than the number booked will attract an additional tariff. Any persons exceeding the maximum occupancy of the property will be considered trespassers and will be evicted. 

BEHAVIOUR 

Parties or gatherings are strictly prohibited, unless prior arrangements have been made with Management. Disturbance to other guests and neighbours including excessive noise and music is prohibited and may result in eviction without refund. If a noise complaint is received a first warning will be given, if a second complaint is received this will result in immediate eviction with no refund. 

TRAVEL INSURANCE 

We highly recommend you purchase comprehensive travel insurance at time of booking. We suggest that the policy should include, but not be limited to, the reimbursement of any monies paid in the event the travel is cancelled; loss or damage to personal baggage and loss of money and medical expenses. 

LIABILITIES

You acknowledge that we do not accept liability for any injury, damage, loss, additional expenses and disruptions due to electrical storms or other acts of God caused directly or indirectly by events, which are beyond our control and agree not to make any claim in relation thereto. 

CHANGES BEYOND OUR CONTROL 

Compensation will not apply if a significant change is made for reasons beyond our control. These include: war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks, changes due to rescheduling or cancellation of flights by an airline or alteration of the airline or aircraft type; closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, act of government or public authorities or other circumstances amounting to force majeure and/or Acts of God. 

NO TENANCY 

You agree that regardless of your length of stay in there is no tenancy or other rights created under any Landlord and Tenant laws and there are no such laws that apply to your stay. 

BREACH OF TERMS AND CONDITIONS 

You agree that should you or your guests breach any of the terms and conditions: 

You will pay to us the total loss or damage that we suffer as a result of that breach and hereby authorise us to debit your credit card or apply your refundable deposit in payment of that loss or damage and we may evict you and your guests without notice 

PAYMENT OF DEPOSIT OR FULL PAYMENT CONSTITUTES ACCEPTANCE OF THESE TERMS AND CONDITIONS.

The terms and conditions of booking are subject to change without notice.